Customer reviews of James & James

By Nasim H on 30 September 2016 | Verified purchase

Very professional dealt with my concerns would recommend to friend and family. Jason services the car and changed two tyres and number plates also 28 day warranty. Nasim

By Adrian K on 15 August 2016 | Verified purchase

James & James has a unique brand of ethical behaviour and honesty - in that what the manager tells you about his cars and after sales service is true, especially in an industry were the opposite is often experienced. He is knowledgeable, professional, a rare find, a gentlemen and a true gem.

By Simon H on 14 August 2016 | Verified purchase

Excellent choice of cars and all of a really good quality. James and James is a garage you can certainly trust and I wouldn't hesitate to buy from them again!

By Simon H on 13 August 2016 | Verified purchase

Very pleased with the service Jason provided.There was no pressure to buy when I viewed the car which makes a nice change.It was a pleasure to deal with James and I would highly recommend to family and friends.

By Mark W on 26 July 2016 | Verified purchase

Jason is exactly the type of guy I like to deal with, no nonsense, friendly & no games during negotiations. Actually I discovered a small issue with the car after I got it home, called him up and he sorted it straight away. I'd have no hesitation in recommending him to friends & family.

By Wayne J on 18 July 2016 | Verified purchase

Fantastic service, friendly, helpful and looking forward to returning in a few years for another fantastic deal.

By Mike F on 27 June 2016 | Verified purchase

My initial dealings with Jason via phone were more than sufficient to convince me to make the 200 mile round trip to view the car. I wasn't disappointed, the Octavia Estate was exactly as described and in amazingly good condition. Jason clearly does make the effort to hand-pick the very best he can find. The sales transaction was easy and Jason picked me up from the local railway station when I returned to finalise payment and collect the car. Good work all round, from a friendly and knowledgeable dealer.

By Ben E on 22 June 2016 | Verified purchase

Jason was very helpful, honest and trustworthy. The car was everything that he said it was and I paid my deposit there and then for my Audi A6. He even allowed me to be flexible as to when I could pick the car up and pay in full as my schedule was hectic for the next 2 weeks.

By Scott T on 21 June 2016 | Verified purchase

Jason was very helpful, gave me really helpful advise on which car he thought would be the best for me. Cars he sells are really good quality. I will go to back to Jason when I need another car for sure. Top class service.

By Mat V on 06 December 2019 | Purchase not verified

A price was agreed (written in an email) for a car I was interested in. In the meantime I sold my old car. I tried to contact the seller to ask if I could put a deposit down to ensure I could buy the car. No reply by phone or email. 3 days later I did manage to get hold of the seller. I believe that he had genuine reasons for the radio silence he did come back saying that he had a think about it and now wanted the full asking price. I wasn’t happy with this and we agreed a price in between. The next day the seller again changed his mind about the price. This was twice now that he accepted and declined an offer. I am really puzzled why a trader with a 4.9 star autotrader rating would do this and especially after I expressed my disappointment. What reaction or reply does he expect from a potential buyer by doing this?