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Customer reviews of James & James

At James & James we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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James & James

James & James

Based on 170 customer reviews

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  • 5

    Simple, superb, cracking deal

    By Wayne J on 18 July 2016 | Verified purchase

    Fantastic service, friendly, helpful and looking forward to returning in a few years for another fantastic deal.

  • 5

    A very professional service throughout.

    By Mike F on 27 June 2016 | Verified purchase

    My initial dealings with Jason via phone were more than sufficient to convince me to make the 200 mile round trip to view the car. I wasn't disappointed, the Octavia Estate was exactly as described and in amazingly good condition. Jason clearly does make the effort to hand-pick the very best he can find. The sales transaction was easy and Jason picked me up from the local railway station when I returned to finalise payment and collect the car. Good work all round, from a friendly and knowledgeable dealer.

  • 5

    Professional and honest car dealer

    By Ben E on 22 June 2016 | Verified purchase

    Jason was very helpful, honest and trustworthy. The car was everything that he said it was and I paid my deposit there and then for my Audi A6. He even allowed me to be flexible as to when I could pick the car up and pay in full as my schedule was hectic for the next 2 weeks.

  • 5

    Quality car dealer

    By Scott T on 21 June 2016 | Verified purchase

    Jason was very helpful, gave me really helpful advise on which car he thought would be the best for me. Cars he sells are really good quality. I will go to back to Jason when I need another car for sure. Top class service.

  • 5

    VW Tiguan.

    By Nigel V on 20 August 2020 | Purchase not verified

    Just purchased a VW Tiguan from the garage ,very happy lovely car ,great friendly service ,would highly recommend

  • 5

    Messed around

    By Mat V on 06 December 2019 | Purchase not verified

    A price was agreed (written in an email) for a car I was interested in. In the meantime I sold my old car. I tried to contact the seller to ask if I could put a deposit down to ensure I could buy the car. No reply by phone or email. 3 days later I did manage to get hold of the seller. I believe that he had genuine reasons for the radio silence he did come back saying that he had a think about it and now wanted the full asking price. I wasn’t happy with this and we agreed a price in between. The next day the seller again changed his mind about the price. This was twice now that he accepted and declined an offer. I am really puzzled why a trader with a 4.9 star autotrader rating would do this and especially after I expressed my disappointment. What reaction or reply does he expect from a potential buyer by doing this?

  • 5


    By Mike D on 12 February 2019 | Purchase not verified

    Plain talking Dealer inspires confidence. Current purchase was on behalf of another. Amazing technical knowledge and attention to detail displayed by Jason was inspirational. Am certain to return for my next purchase (which will be for me)

  • 5

    Honest. Friendly. Trustworthy. Highly recommend.

    By David H on 23 February 2018 | Purchase not verified

    I purchased a 2010 VW Golf from Jason in January 2017. The experience from initial contact, through to the test drive, car preparation, collection and post-sale advice was nothing short of excellent. Not once did I feel any sort of pressure to buy and I felt, from the off, Jason was trustworthy and very knowledgeable about the cars he sells. During our numerous conversations and meetings it was clear that Jason only stocks quality cars that he feels comfortable putting his name behind. A year on and my car is still running like a dream. I will certainly be revisiting Jason when the time comes to upgrade!

  • 5

    Highly recommend

    By Christopher B on 12 February 2018 | Purchase not verified

    Purchased a VRS estate which has been a pleasure to own superbly presented was so impressed I returned a few weeks later to purchase a second car for my partner(mini clubman) fair part exchange valuations and a good service

  • 5

    Very good dealer

    By Chris B on 29 July 2017 | Purchase not verified

    Bought a car from James and James earlier this week. Jason was great from start to finish, very affable, efficient and professional. Very happy with the new purchase. Would highly recommend to anyone!

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