Customer reviews of James & James

By Anonymous on 15 September 2021 | Purchase not verified

Drove a 4 hour round trip to purchase a Volvo V40 D4 R-Design from Jason. Jason was great in sending extra pics/info before trip/purchase via WhatsApp and phone calls. Car was exactly as described and I'm a very happy owner.

By Matt W on 05 May 2021 | Purchase not verified

I feel like I should write a thank you note rather than a review. Jason was brilliant from beginning to end. He was always helpful and once we agreed a fair price we took communication over to Whatsapp which was convenient and easy. On pick up he even offered to pick me up from the train station, and when I arrived he had serviced and valeted the car and put two new tyres on. Completely above and beyond what I expected and shows he cares about his customers and not just the bottom line. I'm really pleased with the car and I've no doubts if I did have any problems Jason would have been professional and fair in dealing with them. Really recommend buying a car from James & James.

By Nigel V on 20 August 2020 | Purchase not verified

Just purchased a VW Tiguan from the garage ,very happy lovely car ,great friendly service ,would highly recommend

By Mat V on 06 December 2019 | Purchase not verified

A price was agreed (written in an email) for a car I was interested in. In the meantime I sold my old car. I tried to contact the seller to ask if I could put a deposit down to ensure I could buy the car. No reply by phone or email. 3 days later I did manage to get hold of the seller. I believe that he had genuine reasons for the radio silence he did come back saying that he had a think about it and now wanted the full asking price. I wasn’t happy with this and we agreed a price in between. The next day the seller again changed his mind about the price. This was twice now that he accepted and declined an offer. I am really puzzled why a trader with a 4.9 star autotrader rating would do this and especially after I expressed my disappointment. What reaction or reply does he expect from a potential buyer by doing this?

By Mike D on 12 February 2019 | Purchase not verified

Plain talking Dealer inspires confidence. Current purchase was on behalf of another. Amazing technical knowledge and attention to detail displayed by Jason was inspirational. Am certain to return for my next purchase (which will be for me)

By David H on 23 February 2018 | Purchase not verified

I purchased a 2010 VW Golf from Jason in January 2017. The experience from initial contact, through to the test drive, car preparation, collection and post-sale advice was nothing short of excellent. Not once did I feel any sort of pressure to buy and I felt, from the off, Jason was trustworthy and very knowledgeable about the cars he sells. During our numerous conversations and meetings it was clear that Jason only stocks quality cars that he feels comfortable putting his name behind. A year on and my car is still running like a dream. I will certainly be revisiting Jason when the time comes to upgrade!

By Christopher B on 12 February 2018 | Purchase not verified

Purchased a VRS estate which has been a pleasure to own superbly presented was so impressed I returned a few weeks later to purchase a second car for my partner(mini clubman) fair part exchange valuations and a good service

By Chris B on 29 July 2017 | Purchase not verified

Bought a car from James and James earlier this week. Jason was great from start to finish, very affable, efficient and professional. Very happy with the new purchase. Would highly recommend to anyone!