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Customer reviews of James & James

At James & James we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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James & James

James & James

Based on 213 customer reviews

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  • 5

    Spot on!

    By Mark W on 26 July 2016 | Verified purchase

    Jason is exactly the type of guy I like to deal with, no nonsense, friendly & no games during negotiations. Actually I discovered a small issue with the car after I got it home, called him up and he sorted it straight away. I'd have no hesitation in recommending him to friends & family.

  • 5

    Simple, superb, cracking deal

    By Wayne J on 18 July 2016 | Verified purchase

    Fantastic service, friendly, helpful and looking forward to returning in a few years for another fantastic deal.

  • 5

    A very professional service throughout.

    By Mike F on 27 June 2016 | Verified purchase

    My initial dealings with Jason via phone were more than sufficient to convince me to make the 200 mile round trip to view the car. I wasn't disappointed, the Octavia Estate was exactly as described and in amazingly good condition. Jason clearly does make the effort to hand-pick the very best he can find. The sales transaction was easy and Jason picked me up from the local railway station when I returned to finalise payment and collect the car. Good work all round, from a friendly and knowledgeable dealer.

  • 5

    Professional and honest car dealer

    By Ben E on 22 June 2016 | Verified purchase

    Jason was very helpful, honest and trustworthy. The car was everything that he said it was and I paid my deposit there and then for my Audi A6. He even allowed me to be flexible as to when I could pick the car up and pay in full as my schedule was hectic for the next 2 weeks.

  • 5

    Quality car dealer

    By Scott T on 21 June 2016 | Verified purchase

    Jason was very helpful, gave me really helpful advise on which car he thought would be the best for me. Cars he sells are really good quality. I will go to back to Jason when I need another car for sure. Top class service.

  • 5

    Quality car and great service

    By Anonymous on 15 September 2021 | Purchase not verified

    Drove a 4 hour round trip to purchase a Volvo V40 D4 R-Design from Jason. Jason was great in sending extra pics/info before trip/purchase via WhatsApp and phone calls. Car was exactly as described and I'm a very happy owner.

  • 5

    Fantastic service that is above and beyond

    By Matt W on 05 May 2021 | Purchase not verified

    I feel like I should write a thank you note rather than a review. Jason was brilliant from beginning to end. He was always helpful and once we agreed a fair price we took communication over to Whatsapp which was convenient and easy. On pick up he even offered to pick me up from the train station, and when I arrived he had serviced and valeted the car and put two new tyres on. Completely above and beyond what I expected and shows he cares about his customers and not just the bottom line. I'm really pleased with the car and I've no doubts if I did have any problems Jason would have been professional and fair in dealing with them. Really recommend buying a car from James & James.

  • 5

    VW Tiguan.

    By Nigel V on 20 August 2020 | Purchase not verified

    Just purchased a VW Tiguan from the garage ,very happy lovely car ,great friendly service ,would highly recommend

  • 5

    Messed around

    By Mat V on 06 December 2019 | Purchase not verified

    A price was agreed (written in an email) for a car I was interested in. In the meantime I sold my old car. I tried to contact the seller to ask if I could put a deposit down to ensure I could buy the car. No reply by phone or email. 3 days later I did manage to get hold of the seller. I believe that he had genuine reasons for the radio silence he did come back saying that he had a think about it and now wanted the full asking price. I wasn’t happy with this and we agreed a price in between. The next day the seller again changed his mind about the price. This was twice now that he accepted and declined an offer. I am really puzzled why a trader with a 4.9 star autotrader rating would do this and especially after I expressed my disappointment. What reaction or reply does he expect from a potential buyer by doing this?

  • 5


    By Mike D on 12 February 2019 | Purchase not verified

    Plain talking Dealer inspires confidence. Current purchase was on behalf of another. Amazing technical knowledge and attention to detail displayed by Jason was inspirational. Am certain to return for my next purchase (which will be for me)