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Customer reviews of James & James

At James & James we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the car buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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James & James

James & James

All 262 customer reviews

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  • 5

    Friendly, Knowledgeable, Excellent.

    By Stuart R on 20 October 2016 | Verified purchase

    Jason from James & James is a breath of fresh air in the car industry to be honest. Missed the first car but then Jason Called back when he promised to with a very suitable alternative, he was patient and calm when I was speaking to him, and I now have an absolutely beautiful car which I am very happy with. Travelled 2 hours to pick the car up which for me was a challenge in itself as I suffer with anxiety, everything was ready for me and Jason was patient showing me the ins and outs of the vehicle. Follow up after sale was also top notch. I had almost given up hope of getting the right car. Will be my FIRST point of call if I look to replace it. Top Marks!

  • 5

    Very good customer service.

    By Lorraine B on 20 October 2016 | Verified purchase

    Customer service was very good, Jason was really helpful and informative to all aspects of buying a car and his time and effort was very much appreciated. Purchased a really nice car.

  • 5


    By Nasim H on 30 September 2016 | Verified purchase

    Very professional dealt with my concerns would recommend to friend and family. Jason services the car and changed two tyres and number plates also 28 day warranty. Nasim

  • 5

    Ethical behaviour and honesty.......

    By Adrian K on 15 August 2016 | Verified purchase

    James & James has a unique brand of ethical behaviour and honesty - in that what the manager tells you about his cars and after sales service is true, especially in an industry were the opposite is often experienced. He is knowledgeable, professional, a rare find, a gentlemen and a true gem.

  • 5

    Trust worthy & only quality cars!

    By Simon H on 14 August 2016 | Verified purchase

    Excellent choice of cars and all of a really good quality. James and James is a garage you can certainly trust and I wouldn't hesitate to buy from them again!

  • 5

    Highly recommend

    By Simon H on 13 August 2016 | Verified purchase

    Very pleased with the service Jason provided.There was no pressure to buy when I viewed the car which makes a nice change.It was a pleasure to deal with James and I would highly recommend to family and friends.

  • 5

    Spot on!

    By Mark W on 26 July 2016 | Verified purchase

    Jason is exactly the type of guy I like to deal with, no nonsense, friendly & no games during negotiations. Actually I discovered a small issue with the car after I got it home, called him up and he sorted it straight away. I'd have no hesitation in recommending him to friends & family.

  • 5

    Simple, superb, cracking deal

    By Wayne J on 18 July 2016 | Verified purchase

    Fantastic service, friendly, helpful and looking forward to returning in a few years for another fantastic deal.

  • 5

    A very professional service throughout.

    By Mike F on 27 June 2016 | Verified purchase

    My initial dealings with Jason via phone were more than sufficient to convince me to make the 200 mile round trip to view the car. I wasn't disappointed, the Octavia Estate was exactly as described and in amazingly good condition. Jason clearly does make the effort to hand-pick the very best he can find. The sales transaction was easy and Jason picked me up from the local railway station when I returned to finalise payment and collect the car. Good work all round, from a friendly and knowledgeable dealer.

  • 5

    Professional and honest car dealer

    By Ben E on 22 June 2016 | Verified purchase

    Jason was very helpful, honest and trustworthy. The car was everything that he said it was and I paid my deposit there and then for my Audi A6. He even allowed me to be flexible as to when I could pick the car up and pay in full as my schedule was hectic for the next 2 weeks.